About Us

Rinagym is a manufacturer of children's gym equipment, climbing walls, and indoor playgrounds. All products are of high quality, as confirmed by conformity certificates. Our goal is to provide children with engaging and safe fitness equipment. Our playgrounds are suitable for all age groups.

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Returns and Complaints

Returns and Complaints

At Rinagym, we strive to ensure your satisfaction with every purchase. However, if an issue arises, we are here to help. Below you will find the procedures and conditions for returns and complaints.

Return Procedure

If you wish to return a product, please follow these steps:

  1. Contact Us: Send an email to rinagym.com@gmail.com within 14 days of receiving your order. Include your order number, product details, and the reason for the return.
  2. Condition of the Product: Ensure the product is in its original condition, unused, and in the original packaging.
  3. Return Shipping: Once your return request is approved, you will receive instructions for sending the product back. The cost of return shipping may be your responsibility unless otherwise specified.
  4. Refund Processing: After receiving and inspecting the returned item, we will process your refund within 14 business days. Refunds will be issued using the original payment method.

Complaints Policy and Resolution Time

If your product is damaged or incomplete, we will make every effort to resolve the issue quickly.

  1. Submit a Complaint:

    • Contact us at rinagym.com@gmail.com with your order number, a description of the issue, and photos (if applicable).
    • Complaints must be reported within 14 days of receiving the product.

  2. Resolution Options:

    • Discount: If the issue can be partially resolved, we may offer a discount on the product.
    • Replacement: If necessary, we will send a replacement item at no additional cost.

  3. Resolution Time:

    • We aim to process all complaints within 14 business days after receiving your report and any necessary documentation.

If you have any questions regarding returns or complaints, please feel free to contact us at rinagym.com@gmail.com. Your satisfaction is our priority!