FAQ

📌 Can't find your answer below? Contact us anytime:

Email: rinagym.com@gmail.com — We respond within 24 hours, Monday–Friday.

Q1. Are Rinagym products suitable for children?

Yes. Rinagym products are suitable for children aged 3 and older when used under continuous adult supervision.

All equipment is developed in accordance with EN 913, the European safety standard for gymnastic apparatus. Materials are selected for durability and long-term safety during active use.

⚠ Adult supervision is required at all times when children are using the equipment.

Q2. Can I customize a product?

At this time, Rinagym does not offer standard product customization through the website.

However, we are open to discussing special requirements. If you have a specific need — such as a particular size, color, or configuration — please contact us directly at rinagym.com@gmail.com and we will do our best to find a solution.

Q3. Can I place an order as a business?

Yes. We welcome business and wholesale orders.

We can provide:

• VAT invoices upon request

• Special pricing for bulk or wholesale orders

• Dedicated support for large or recurring orders

Please contact us at rinagym.com@gmail.com to discuss your requirements.

Q4. What are the shipping costs and delivery times?

Shipping costs are calculated based on the size, weight, and destination of your order. Exact costs are displayed at checkout before you complete your purchase.

Estimated shipping costs:

• Shipping is free for all orders.

  However, if you refuse delivery without a valid reason, a shipping fee of approximately $100 USD will be deducted from your refund to cover the return shipping costs.

Estimated delivery times to the United States:

• Standard delivery: 2-7 business days from the date of shipment

• Delivery times may vary depending on your location, carrier availability, and customs processing

Q5. Can I pick up my order in person?

No. At this time, we do not offer in-person pickup. All orders are fulfilled through our logistics partners and shipped directly to your delivery address.

Please ensure your shipping address is accurate and complete at checkout. Incorrect addresses may result in delays or additional costs.

Q6. Do you offer product assembly?

All Rinagym products come with detailed, illustrated assembly instructions for self-assembly.

If you encounter any difficulty during assembly, please contact us at rinagym.com@gmail.com. We will provide guidance and, if necessary, arrange an appropriate solution.

Q7. How can I return a product?

You may request a return within 30 days of the delivery date.

To initiate a return:

• Email us at rinagym.com@gmail.com

• Include your order number, product name, and reason for return

• If the item is damaged or defective, include photos or video

Important: Do not ship anything back before receiving written authorization (RMA) from us. Unauthorized returns may be refused.

Q8. What if my item arrives damaged or defective?

We are sorry to hear that. Please contact us within 30 days of delivery at rinagym.com@gmail.com.

Please provide:

• Your order number

• Clear photos or video showing the damage or defect

• Photos of the original packaging and shipping label

Depending on the situation, we will offer one of the following resolutions:

• Replacement parts shipped at no cost

• Full product or component replacement

• Partial or full refund to your original payment method

Q9. What payment methods are available?

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)

• PayPal

• Bank transfer

Q10. Do you offer discounts for bulk orders?

Yes. Special pricing is available for wholesale and bulk orders.

Please contact us at rinagym.com@gmail.com with the following information:

• Products you are interested in

• Estimated quantity

• Your business name and location

We will respond with a custom quote within 1–2 business days.

Q11. How can I contact customer support?

Our customer support team is available by email:

rinagym.com@gmail.com

We aim to respond to all inquiries within 24 hours on business days (Monday–Friday).

For faster resolution, please include your order number in your message.

📞 Still have questions?

Email us at rinagym.com@gmail.com — we're happy to help.

Response time: within 24 hours, Monday–Friday.