⭐ FAQ – Frequently Asked Questions
1. Are Rinagym products suitable for children?
Yes, Rinagym products are suitable for children aged 3 and older when used under continuous adult supervision. All equipment is developed in accordance with the EN 913 safety standard for gymnastic equipment. The materials used are high-quality and durable, ensuring both safety and long-term performance during active use.
2. What are the shipping costs and delivery times?
Shipping costs depend on the size and weight of the order. Standard delivery time is between 3 and 7 business days, depending on the location. Detailed shipping costs are provided during the checkout process.
3. Do you offer product assembly?
Our products come with assembly instructions, allowing for easy self-assembly. If you need assistance, please contact us, and we will find the best solution for you.
4. How can I return a product?
You can return a product within 14 days of receiving it. The product must be in its original condition and packaging. Please contact us via email (rinagym.com@gmail.com) to initiate the return process.
5. Can I place an order as a business?
Yes, we accept business orders. We can also issue VAT invoices if needed. Please contact us via email for more details.
6. What payment methods are available?
We accept payments via PayPal, credit/debit cards, and bank transfers. All payments are securely processed by our payment partners.
7. Can I customize a product?
Currently, we do not offer product customization, but we are always open to your needs. Reach out to us to discuss your requirements.
8. How can I contact customer support?
You can contact us by sending an email to rinagym.com@gmail.com. We strive to respond to all inquiries within 24 hours.
9. Do you offer discounts for bulk orders?
Yes, for wholesale or larger orders, we can offer special pricing. Contact us to discuss the details.
10. Can I pick up my order in person?
Currently, we do not offer personal pickup. All orders are shipped through our logistics partners.
If you have any additional questions, feel free to contact us at rinagym.com@gmail.com
